Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@helloserde.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we'll notify where to send your package. Items sent back to us without first requesting a return will not be accepted and Serde will not be responsible. Customers are responsible for the return shipping.

You can always contact us for any return question at info@helloserde.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Costs
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item (color or size). Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.

In the event that your package arrives damaged, defective, or contains the wrong color/size, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a traceable method to send back the item. 

Exchange Request
Exchanges are only applicable within the specified return period, typically within 30 days from the date of delivery. Ensure that the product is securely packaged to prevent damage during transit. We offer exchanges for products of equal value only. If the exchange item is of a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of both return shipping and exchanged item's shipping.

Restocking Fee
All returns are subject to a 15% restocking fee. This fee is designed to cover the costs associated with processing returns, restocking inventory, and any potential depreciation of the returned items.

Conditions for Waiver:
Restocking fees may be waived under certain circumstances, such as:
- The item received is defective or damaged upon arrival.
- The wrong item was shipped, and a replacement is unavailable.

Requests for waiver will be evaluated on a case-by-case basis.

Exchange Processing
Upon receiving the item you wish to exchange, we will initiate the exchange process. You will get a new order number and the exchange item will be dispatched once we have verified and processed your exchange request. Please note that the processing time for exchanges may vary.

Refund Processing
After receiving the returned item, we will inspect it and initiate the refund procedure. The refunded amount will be credited to the original payment method. Please note that the duration for the refund to reflect in your account may vary, depending on your bank's processing timeframe. Restocking fees may be deducted if applicable.

Trials
Please note that all of our trial period only applies for the first purchase and if you make any subsequent orders you will no longer qualify for ANY trial and any refund requests will be declined. If you have any questions please contact our support.

Items must remain unwashed and in their normal conditions. Return requests must be made within mentioned days of receiving the product.

Changes to the Return Policy
Serde reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.